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Utility Billing

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Log into the Customer Self-Service Website to:

  • Pay your bill online by credit or debit card;
  • Check your account history; and view your utility bill
  • Learn about the Automatic Bill Payment Plan;
  • Request updates to your billing address, phone number and/or e-mail address;
  • Retrieve your PIN;
  • Get answers to your questions about your utility bill.

Services and Programs provided include:

1. Save a Tree, Plant A Tree:Save A Tree Plant A Tree Logo

Help build Fort Lauderdale's tree canopy by going paper-free!

Sign up for Automatic Bill Payment or E-billing today and get a free tree. Sign up for both services and get two free trees!

2. Application for new water service:

If you are a tenant and you do not have a lease, please download the application for water service. This application must be signed and notarized by the tenant and landlord, and presented in person to the Utility Billing and Collection office located on the 1st floor of City Hall

3. Ebilling

You may now request to be notified when your utility bill is ready for viewing.  You must log into our Customer Self Service website by using your account number to sign up for e-billing.  Go green and request to be placed on E-billing.

4. Automatic Bill Payment

Sign up for automatic bill payment

Survey How did we do? Please take our short survey! If you have recently visited our Utility Billing and Collections department, please take a moment to fill out our quick survey and let us know how we did!

5. Login and Pay bill

Login and pay your bill

6. City News

View new City events and news

Utility Billing Customer Service:

City of Fort Lauderdale
Utility Billing & Collections Office

100 N. Andrews Avenue
First Floor
Fort Lauderdale, FL 33301

Phone: (954) 828-5150
Fax: (954) 828-5880
Office Hours: Monday-Friday 8:00a.m. to 4:30p.m.

Account holders (new or reconnect) are required to provide a copy of settlement papers or lease, appropriate deposit, picture identification and Social Security Number or Federal ID Number, if applicable.

All bills are due within 25 days of the billing date. A one percent per month late payment penalty is assessed on all outstanding balances.

New Water and Wastewater Rates Effective October 1, 2015

New City of Fort Lauderdale water and wastewater rates took effect on October 1, 2015.

Payments

For online payments, we accept VISA, MasterCard, Discover, Diners Club, and American Express.

Visa IconMastercard IconDiscover IconDiners Club IconAmerican Express

If you have any other questions, please contact:

            Lauderserv Button

24-Hour Customer Service Center
949 N.W. 38th Street
Fort Lauderdale, FL 33309

Phone: (954) 828-8000
Fax: 954-828-7791
www.fortlauderdale.gov/lauderserv