An e-bill is an electronic bill that can only be viewed online. It replaces the paper bill that customers receive in the mail.
What are the benefits of e-billing?
Customers receive an e-mail when their bill is ready which directs them to the City’s website where the bill can be viewed from a computer or any electronic device with Internet access.
Customers can view and print their bills on the City’s secure web site at their own convenience 24 hours a day, 7 days a week.
Customers have the option of receiving, viewing, and paying their bill online. This reduces the need for paper, writing and mailing checks, and postage.
It’s paperless! E-billing enables customers to reduce their carbon footprint because they are helping to save trees and reduce waste.
How does e-billing work?
The City of Fort Lauderdale will send an e-mail to the e-mail address you provide to notify you that your bill is available. The e-mail will include a link that will direct you to the Utility Billing login page. You will be prompted to enter your e-mail address or account number and PIN number. Once you are logged in, you will be able to view and print your bill.
How do I sign up for e-billing?
Simply complete the ACH / E-bill Form and submit it. You may also contact a Utility Billing customer service representative at 954-828-5150.
Is there a fee to sign up for or receive e-bills?
No, e-billing is a free service the City of Fort Lauderdale offers to its utility customers.
Who can access my e-bill account?
Only authorized account holders that have provided the City of Fort Lauderdale with their e-mail address and have established a PIN can access an e-bill account. Unless you provide your login information to someone else, you are the only person who has access your utility billing account.
Is my personal information safe and secure?
A secure login process and 128-bit encryption protects your online bill and ensures that you are the only person who has access to your billing information.
If I sign up for e-billing, will I still receive a paper bill in the mail?
Once you sign up for e-billing, you will no longer receive a paper bill from the City of Fort Lauderdale. You will now receive an e-mail that contains a link to your bill from the City letting you know your bill is available online.
If after using the e-billing service I decide I prefer a paper bill, can I cancel e-billing and receive a paper one instead?
Yes, customers may cancel e-billing at any time. To cancel e-billing, please contact a Utility Billing customer service representative at 954-828-5150 or e-mail firstname.lastname@example.org.
How will I know I have an e-bill to pay?
Once you sign up for e-billing, you will be sent an e-mail notification letting you know your next bill is available online.
After I receive my e-bill, how many days will I have to pay my bill?
Both e-bill and paper bill customers have 25 days from the invoice date to submit their payment. If you want to send your payment via the postal service, please make sure to allow extra time for mailing; however, the City encourages you to use the online bill paying service to reduce waste and save money on postage.
If I receive an e-bill, can I still pay my bill by mail?
Yes, e-bill customers may send their payments through the mail. Customer should print out their bill and include it with their payment. However, customers are encouraged to use the City’s online bill paying service to reduce waste and save money on postage.
Can I pay my e-bill online?
Yes, login to your Utility Billing account on the City’s website at www.fortlauderdale.gov/utilitybilling and click on “pay my utility bill.” Payments made using the online bill paying service will post to your account immediately.
If I receive an e-bill and pay my bill online, but do so through my bank’s web site, is there anything I need to do?
Yes. You will need to update your City of Fort Lauderdale payee information on your bank’s web site by replacing your old account number with your new account number to ensure your bill is paid. If you do not yet have your new account number, please contact a Utility Billing customer service representative at 954-828-5150. For after-hours assistance, please contact the 24-hour Customer Service Center at 954-828-8000.
Do I have to pay my entire bill when I use e-bill or will I be able to choose how much I want to pay?
Even though you are receiving an e-bill in place of a paper bill, you can still control how much you want to pay and when you want to pay it.
Will the City of Fort Lauderdale send additional e-mail notifications reminding me that my e-bill is available?
Once you have signed up for e-billing, you will receive one e-mail notification from the City notifying you that your e-bill is available. If you do not receive an e-mail notification, please call a Utility Billing customer service representative at 954-828-5150. Penalties may apply if your payment is late.
Why did I get a paper bill even though I signed up for e-billing?
You may have signed up for e-billing after your current month’s billing cycle closed and your bill was already printed. You should start receiving an e-bill in place of a paper bill at the close of your next billing cycle.
What should I do if I have not received my e-bill when I expected it?
If you have not received your e-bill, first check your “bulk mail” “junk mail” or “spam folder” and see if it is in there. Since e-bill notifications are sent in bulk, some e-mail services may think it is junk mail or spam. To ensure you receive your e-bill notification from the City, please add the e-mail address, “email@example.com” to your “safe list” “safe senders list” or “safe recipients” list.
If I didn’t receive my e-bill when I expected it and I have added the firstname.lastname@example.org e-mail address to my “safe list” as described above, will I be charged a late fee?
A late fee will automatically be charged to your account if the payment is received after the due date, but please call the Utility Billing Office at 954-828-5150 to speak with a customer service representative. We will review the e-bill service for any potential problems and make any necessary adjustments to your account.
What happens if I change my e-mail address?
If you change your e-mail address, you must contact a Utility Billing customer service representative at 954-828-5150 as soon as possible to provide your new e-mail address. If the City does not have the correct e-mail address on file for you, you will not receive your e-bill, which could result in penalties.
I like to keep a record of my paper bills. Can I save copies of my e-bills?
E-billing became available with the City’s conversion to a new utility billing system in June 2010. The City will retain 12 months of e-bills online, beginning with the June 2010 bill. If you want to keep your paper bills for a longer period of time, then you must print out and save copies of your e-bills.