Settlement statement (HUD), signed by both buyer and seller, unless already on record with Broward County Property Appraiser's Office
Government issued ID
Deposit, as required by City Ordinance
Lease agreement (must be 12 month term) signed by property owner
Government issued ID
Deposit, as required by City Ordinance
For deposit information on your specific address please contact our Utility Billing Customer Service department by clicking the "contact us" link above, or call us at (954) 828-5150
How do I close out my account?
To close your account, please contact our Billing Customer Service Department at (954) 828-5150 and they will finalize this process with you.
Can I receive a credit for filling my pool?
Yes, you may be eligible to receive a credit for the sewer portion of your bill. Please contact our office by clicking the "contact us" link above, or call us at (954) 828-5150 for the proper form. All charges must be paid in order to receive a sewer credit. We ask that upon submission of paperwork you allow 2-3 billing cycles for the credit to be issued.
How often do you bill?
The City of Fort Lauderdale bills monthly, generally ranging from 28-32 days per cycle.
Why is my bill so high?
There are many reasons for a high utility bill. Generally it is due to higher consumption of water usage. The following are a few examples:
Irrigation system: crack in the line, sprinkler head popped off, settings too high or new sod
Can you send someone to check for leaks at my property?
No. The city does not check the homeowner's property for leaks. The city's property stops at the meter. Any pipework connecting to the meter and going forth to the home is the responsibility of the homeowner.
How can I get a separate irrigation meter at my property?
The first step is to find out what size service line you will need. Then you must get a permit for an irrigation tap from our Permitting Department at the Department of Sustainable Development located at 700 NW 19th Ave, Fort Lauderdale, FL 33311. For questions on this process please contact them at (954) 828-6520.
Once you have received your permit, the next step is to come into our Utility Billing office at 100 N. Andrews Ave, Fort Lauderdale, FL 33301 and pay for the tapping charges. These rates differ depending on the size of your requested service line. Please contact our office by clicking the &contact us& link above, or call us at (954) 828-5150 for rates.
Upon submitting the permit and paying the tapping charges we ask that you allow 6-8 weeks for the process to be completed.
NOTE: Requesting a new meter does not necessarily mean that your bills will be lowered. Please review with a supervisor by calling (954) 828-5150 before starting this process.
What is service availability?
In accordance with Fort Lauderdale Municipal Code of Ordinance Chapter 28, Section 143, service availability is a charge for both water and sewer that will be billed to the property owner upon discontinuance of service.
Why do I have to pay service availability?
It is a City ordinance to recover a portion of the costs the city incurs to maintain a readiness to serve properties that at one time had active utility service but are currently inactive.
Is there any way to get out of paying service availability?
Yes. In order for a structure or parts of a structure which have facilities for water and sewer service to be disconnected and excused from payment of water and sewer availability charges, the owner of said structure or parts of a structure shall:
A. Remove all internal facilities which allow for the use of water and/or sewer service, including but not limited to: all sinks, toilets and spigots.
B. Request that the water meter(s) involved be removed.
C. Notify both the City building department and the City public works department that all water and sewer facilities have been removed and that the service availability charge should be terminated as to the subject structure or parts of structure.
When will my deposit be refunded?
If you own the property, your deposit will be refunded after 12 consecutive months of on time payments
If you are a tenant or manager, your deposit will be refunded after 24 consecutive months of on time payments
Why do I have to pay $40 to have my service restored?
The $40 is a set of fees that are required by our City ordinance to restore service that has been disconnected due to non-payment ($20 to turn off, $20 to turn on). Please see ordinance below:
"In the event that a water consumer whose water service has been cut off by reason of nonpayment of his water or sewer bill desires to have his water service reestablished, he shall pay the entire amount of such delinquent water or sewer bill, together with a twenty-dollar fee for a service call to disconnect the consumer's water supply and a twenty-dollar fee for a service call to reestablish such water service."
(Code 1953, § 45-26; Ord. No. C-77-92, § 1, 7-19-77; Ord. No. C-79-96, § 5, 1-8-80; Ord. No. C-83-132, § 1, 12-20-83; Ord. No. C-98-61, § 2, 10-20-98; Ord. No. C-05-19, § 9, 9-7-05)
Why are the sewer rates so high?
The rates for sewer are set fees that are dependent upon the amount of water consumed. Hence, the higher the water usage going into the property, the higher the sewer charges will be for water going out of the property.
How can I pay my bill?
The City currently offers five (5) ways to pay your water bill. One of three convenient ways is on our automated telephone system, by calling (954)828-5150, and choosing option #1. Another is by signing on to our website at www.fortlauderdale.gov/utilitybilling and activating online access to your account. Both of these require payment methods using Master Card or Visa (debit or credit), Discover or Diners Club. You may also sign up for automatic bill payment. Your payment will be auto drafted from your bank account. You may also pay your bill, in-person, at our Customer Service facility located on the first floor of City Hall, 100 N Andrews Avenue, Fort Lauderdale, FL 33301, or you may use our convenient Drive-Thru facility located on the east side of the City Hall building, saving time, meter money and avoiding inclement weather. You may also pay your bill by mailing your payment using the return envelope that comes with your invoice each month.
What are the rates for water and sewer?
Please click on the link below for a comprehensive listing of water and sewer rates.