Records Management
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Service Clerk: Kathleen Stone |
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Service Clerk: Vanessa Rusinski |
The service clerk (records custodian) is responsible
for the research and distribution of Fire-Rescue and Emergency
Medical Services (EMS) reports for public information
according to state statutes.
A paramedic completes an emergency medical services report
(field note) on scene. It contains time of call, patient and billing information, as well as a listing of vital
signs taken by the paramedic. The service clerk is responsible
for collecting, sorting, distributing and filing these
EMS field notes.
The service clerk also generates monthly Crystal reports
listing all calls. Calls are classified, assigned account
numbers and entered into the Encompass System.
False calls are smoke detectors or fire alarms that sound
for non-fire related events. The City allows for two free
calls in any consecutive 12-month period. The property
owner is billed $100 per call thereafter. Information
technology processes the billing and forwards to the Police
Alarm Unit.
Other Crystal reports generated by the service clerk
include average call response times, apparatus call summaries
for both Fort Lauderdale and Wilton Manors, and statistical
reports for the state of Florida.
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