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Fort Lauderdale Earns First Municipal ISO Certification in Florida

Post Date:March 30, 2016 11:26 AM

Fort Lauderdale Earns First Municipal ISO Certification in Florida
ISO 9001 Designation Awarded for Superior Strategic Management System

The City of Fort Lauderdale has earned ISO 9001:2008 certification from the International Organization for Standardization (ISO) following successful implementation of a comprehensive strategic management system that exceeds global quality standards.

The citywide management system was developed as a framework to deliver quality services that build community. The system is based on eight principles: neighbor satisfaction, leadership, community builder involvement, process enhancement, a systematic approach to management, factual decision-making, mutually beneficial supplier relationships, and continual improvement. Development and implementation of the management system will help establish standardized procedures and facilitate greater coordination among City departments to improve operations, reduce costs, enhance service delivery, and emphasize continuous improvement.

The International Organization for Standardization (ISO) is an independent, non-governmental entity comprised of subject matter experts that develop international standards to support innovation and facilitate solutions to global challenges. Fort Lauderdale and Dallas are the only cities in the United States that have implemented management systems that meet the high standards necessary to earn certification.

“This prestigious achievement reflects our commitment to delivering the services that our neighbors value most,” said Mayor John P. “Jack” Seiler. “Being one of only two cities in the entire country to have earned the ISO 9001 certification means we are exceeding expectations every day through quality service delivery that is building community, enhancing quality of life, and making Fort Lauderdale an outstanding place to live, work, play, visit, and raise a family.”

Fort Lauderdale voluntarily spent two years developing and implementing a citywide strategic management system and another year preparing for the ISO 9001certification. A cross-departmental team of “champions” spearheaded the integration of the system into citywide operations and worked with the City’s Quality Team to coordinate efforts, share best practices, and improve processes to enhance service delivery and improve customer service. The management system guides the budget process and the Commission Annual Action Plan. It also measures the performance of the City’s vision and strategic plans, as well as operations to ensure progress on community priorities.

The ISO 9001:2008 certification was awarded following the successful completion of a two-part audit performed by an independent, accredited, third-party organization. Throughout its extensive audit, Fort Lauderdale demonstrated that it has a comprehensive system of documented procedures and quality control systems in place to standardize and support operations to meet or exceed neighbor expectations. The audit also confirmed compliance with applicable statutory and regulatory requirements, as well as a process to promote the continual improvement of service delivery.

The ISO 9001 certification marks the second ISO achievement for Fort Lauderdale. The City earned the ISO 14001:2004 certification for its environmental and sustainability management system for the Fleet Fenceline and the George T. Lohmeyer Wastewater Treatment Plant in 2015. The City is in the process of pursuing additional ISO certifications in the coming year.

For more information on Fort Lauderdale’s strategic management system, visit  






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