New and Improved Online Payment Services!

As of March 31,2019, the City of Fort Lauderdale will no longer accept DISCOVER as a payment method. We will be unable to process DISCOVER payments in person, online, or on our automated telephone system. We apologize for any inconvenience.

We still accept MasterCard, Visa, American Express, and Diners Club as payment methods. If you have any questions, please contact Customer Service at (954) 828-5150, Monday through Friday, between 7:30am and 5:00pm.

 Manage Your Account Online at https://utilitybilling.fortlauderdale.gov

• View and pay your bills online 24/7
• Go paperless to receive bills via email
• Schedule your payments in advance
• Make credit card payments with Auto Pay
• Sign up to Pay by Text
• Receive email and text reminders

Programs Available to Neighbors

Conservation Pays

Install a high-efficiency toilet to save water, money and receive rebates!

Receive a $100 rebate now and save on future water bills when you replace your older water-guzzling toilet for a WaterSense® High Efficiency model. To learn how to save money while Greening Your Routine, visit www.ConservationPays.com or contact the City’s 24-Hour Neighbor Call Center at (954) 828-8000.

Services Provided

1. Application for New Water Service

Establishing new water service requires the completion of a Utility Service Application and Agreement. This application must be completed by all applicants, both owner and tenant, and submitted by email, fax, mail, or in person at City Hall, 100 North Andrews Avenue. Please refer to the Establish New Utility Service webpage for more information.

2. E-billing

You may now request to be notified when your utility bill is ready for viewing.  You must log into our Customer Self Service website by using your account number to sign up for e-billing. Go green and request to be placed on E-billing.

3. Automatic Bill Payment

Sign up for automatic bill payment

How did we do? Please take our short survey! If you have recently visited our Utility Billing and Collections department, please take a moment to fill out our quick survey and let us know how we did!

Utility Billing Customer Service

City of Fort Lauderdale
Utility Billing & Collections Office
100 N. Andrews Avenue
First Floor
Fort Lauderdale, FL 33301

Phone: (954) 828-5150
Fax: (954) 828-5880
Office Hours: Monday-Friday 7:30a.m. to 5:00p.m.

Account holders (new or reconnect) are required to provide a copy of settlement papers or lease, appropriate deposit, picture identification and Social Security Number or Federal ID Number, if applicable.

All bills are due within 25 days of the billing date. A one percent per month late payment penalty is assessed on all outstanding balances.

Water and Wastewater Rates Effective October 1, 2019

City of Fort Lauderdale water and wastewater rates took effect on October 1, 2019.

Payments

For online payments, we accept VISA, MasterCard, Diners Club, and American Express.

If you have any questions, please contact:

24-Hour Customer Service Center 949 N.W. 38th Street Fort Lauderdale, FL 33309 Phone: (954) 828-8000 Fax: 954-828-7791 www.fortlauderdale.gov/lauderserv