The kiosk currently takes City of Fort Lauderdale utility payments only.
What forms of payment are accepted at the kiosks?
Cash, check, money order, and credit (Visa, Master Card, American Express) or debit cards.
The cash option does NOT accept coins and does NOT give change.
Over payments are credited to your utility account and applied towards the next month’s bill.
When will my payment show on my account?
Payments made at the kiosk are posted to the account immediately.
Can I make a late payment at the kiosks?
Yes, late payments can be made at the kiosk. However, if the service is disconnected for non-payment, please call Customer Service at (954)828-5150 to speak with a representative.
Can I make a payment to have my service restored?
Yes. The past due balance and disconnect fees must be paid in full for the turn on service order to generate and the service to be restored.
Is there a fee to use the kiosks?
No, currently there is no fee affiliated with the use of the kiosk.
Will I receive a receipt to show I have paid my bill?
Yes. Select the “Print” option for a printed receipt. The kiosk will print a receipt, which will include the date and time of transaction, amount paid, method of payment, account number, and balance.
There is also an option to receive your receipt to your email address.
There is also an option to receive both a printed receipt and an electronic receipt.
What hours are the kiosks available?
The kiosk located inside the City Hall lobby is available Monday through Friday, from 7:30am to 5:00pm.
The kiosk located in the Drive Thru facility is available 24 hours a day, 7 days a week.
What do I have to do to open a new account?
Settlement statement (HUD), signed by both buyer and seller, unless already on record with Broward County Property Appraiser's Office
Government issued ID
Deposit, as required by City Ordinance
Lease agreement (must be 12 month term) signed by property owner
Government issued ID
Deposit, as required by City Ordinance
For deposit information on your specific address please contact our Utility Billing Customer Service department by clicking the "contact us" link above, or call us at (954) 828-5150
How do I close out my account?
To close your account, please contact our Billing Customer Service Department at (954) 828-5150 and they will finalize this process with you.
Can I receive a credit for filling my pool?
Yes, you may be eligible to receive a credit for the sewer portion of your bill. Please contact our office by clicking the "contact us" link above, or call us at (954) 828-5150 for the proper form. All charges must be paid in order to receive a sewer credit. We ask that upon submission of paperwork you allow 2-3 billing cycles for the credit to be issued.
How often do you bill?
The City of Fort Lauderdale bills monthly, generally ranging from 28-32 days per cycle.
Why is my bill so high?
There are many reasons for a high utility bill. Generally it is due to higher consumption of water usage. The following are a few examples:
Irrigation system: crack in the line, sprinkler head popped off, settings too high or new sod
Can you send someone to check for leaks at my property?
No. The city does not check the homeowner's property for leaks. The city's property stops at the meter. Any pipework connecting to the meter and going forth to the home is the responsibility of the homeowner.
How can I get a separate irrigation meter at my property?
The first step is to find out what size service line you will need. Then you must get a permit for an irrigation tap from our Permitting Department at the Department of Sustainable Development located at 700 NW 19th Ave, Fort Lauderdale, FL 33311. For questions on this process please contact them at (954) 828-6520.
Once you have received your permit, the next step is to come into our Utility Billing office at 100 N. Andrews Ave, Fort Lauderdale, FL 33301 and pay for the tapping charges. These rates differ depending on the size of your requested service line. Please contact our office by clicking the &contact us& link above, or call us at (954) 828-5150 for rates.
Upon submitting the permit and paying the tapping charges we ask that you allow 6-8 weeks for the process to be completed.
What is service availability?
In accordance with Fort Lauderdale Municipal Code of Ordinance Chapter 28, Section 143, service availability is a charge for both water and sewer that will be billed to the property owner upon discontinuance of service.
Why do I have to pay service availability?
It is a City ordinance to recover a portion of the costs the city incurs to maintain a readiness to serve properties that at one time had active utility service but are currently inactive.
Is there any way to get out of paying service availability?
Yes. In order for a structure or parts of a structure which have facilities for water and sewer service to be disconnected and excused from payment of water and sewer availability charges, the owner of said structure or parts of a structure shall:
A. Remove all internal facilities which allow for the use of water and/or sewer service, including but not limited to: all sinks, toilets and spigots.
B. Request that the water meter(s) involved be removed.
C. Notify both the City building department and the City public works department that all water and sewer facilities have been removed and that the service availability charge should be terminated as to the subject structure or parts of structure.
When will my deposit be refunded?
If you own the property, your deposit will be refunded after 12 consecutive months of on time payments
If you are a tenant or manager, your deposit will be refunded after 24 consecutive months of on time payments
Why do I have to pay $44 to have my service restored?
The $44 is a set of fees that are required by our City ordinance to restore service that has been disconnected due to non-payment ($22 to turn off, $22 to turn on; includes a 10% utility tax). Please see ordinance below:
"In the event that a water consumer whose water service has been cut off by reason of nonpayment of his water or sewer bill desires to have his water service reestablished, he shall pay the entire amount of such delinquent water or sewer bill, together with a twenty-dollar fee for a service call to disconnect the consumer's water supply and a twenty-dollar fee for a service call to reestablish such water service."
(Code 1953, § 45-26; Ord. No. C-77-92, § 1, 7-19-77; Ord. No. C-79-96, § 5, 1-8-80; Ord. No. C-83-132, § 1, 12-20-83; Ord. No. C-98-61, § 2, 10-20-98; Ord. No. C-05-19, § 9, 9-7-05)
Why are the sewer rates so high?
The rates for sewer are set fees that are dependent upon the amount of water consumed. Hence, the higher the water usage going into the property, the higher the sewer charges will be for water going out of the property.
How can I pay my bill?
The City offers seven (7) ways to pay your water bill.
Five convenient ways to make your payment
Drive Thru KIOSK – Located in the facility on the east side of the City Hall building. Save time and avoid meter costs and inclement weather. This KIOSK is available 24 hours a day, 7 days a week. See our FAQs for additional kiosk information.
Lobby KIOSK - Located in the City Hall Main Lobby. It is available 7:30am to 5:00pm, Monday through Friday. See our FAQs for additional kiosk information.
Pay Online – Our website at www.fortlauderdale.gov/utilitybilling. You may post a one-time payment or sign on and activate online access to your account. You are required to use Master Card or Visa (debit or credit), American Express, or Diners Club. You may also sign up for automatic bill payment using your card method.
Pay on the Phone – Our automated telephone system, by calling (954) 828-5150 and selecting option 1. Your payment will post to your account immediately when using a card method, such as Master Card, Visa (debit or credit) or American Express.