Frequently Asked Questions

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Expand/Contract Questions and Answers

  • What information is available about the KIOSKS?

  • What do I have to do to open a new account?

  • How do I close out my account?

  • Can I receive a credit for filling my pool?

  • How often do you bill?

  • Why is my bill so high?

  • Can you send someone to check for leaks at my property?

  • How can I get a separate irrigation meter at my property?

  • What is service availability?

  • Why do I have to pay service availability?

  • Is there any way to get out of paying service availability?

  • When will my deposit be refunded?

  • Why do I have to pay $44 to have my service restored?

  • Why are the sewer rates so high?

  • How can I pay my bill?

  • What are the rates for water and sewer?