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Professional Standards Bureau

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Commendation/Complaint/Suggestion Form

Your Fort Lauderdale Fire Rescue Department (FLFR) strives to serve the residents and visitors of Fort Lauderdale with honor, courage, pride and integrity. Knowing our organization responds to over 50,000 emergencies annually with a workforce of over 500 employees, we believe it is imperative to take measures and ensure we are meeting our department mission of PRIDE. The Professional Standards Bureau was developed to ensure we reach this objective and continue to provide an elite level of emergency services on land and water. 

The Bureau is staffed by Battalion Chief Garrett Pingol whose goal is to manage and provide a standardized and objective approach to the following programs:

  • External concerns, complaints and commendations
  • Internal concerns and complaints
  • Objective Driven Quality Assurance
  • Employee Career Development
  • Organizational Succession Planning


If you would like to commend a member or crew of the department on a job well done, please download, complete and submit this form FLFR Commendation Form 

If you have a concern or complaint regarding services rendered by members of the agency or a general issue that needs to be reported regarding the agency in its entirety, please download, complete and submit this form: FLFR Complaint/Concern Form

The forms may be faxed, emailed or mailed to :

Fort Lauderdale Fire Rescue

Professional Standards Bureau

Attn: Battalion Chief Garrett Pingol

 528 NW 2nd Street

 Fort Lauderdale, FL 33311

Fax: 954-828-6843



You may also contact Battalion Chief Pingol of the Professional Standards Bureau directly at 954-828-6812 or via email at


Garrett Pingol 2019 pic for Profesional Standards page

Battalion Chief

Garrett Pingol