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Permitting Exit Survey

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Permitting Exit Survey  

The City of Fort Lauderdale’s Department of Sustainable Development is committed to building community.  Your feedback will help us improve your overall permitting experience. Please take a few minutes to complete this survey. 

1

Contact Information 

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Contact Information 
2

What type of permit did you come to the Department of Sustainable Development to request?

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What type of permit did you come to the Department of Sustainable Development to request?
3

How would you rate your overall experience with the front desk staff?

Please rate your satisfaction with each item on a scale of 1 to 5, where 5 = Excellent and 1 = Poor
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How would you rate your overall experience with the front desk staff? Please rate your satisfaction with each item on a scale of 1 to 5, where 5 = Excellent and 1 = Poor
4

How would you rate your overall experience with our electronic kiosk touchscreen waiting system?

Please rate your satisfaction with each item on a scale of 1 to 5, where 5 = Excellent and 1 = Poor.
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How would you rate your overall experience with our electronic kiosk touchscreen waiting system? Please rate your satisfaction with each item on a scale of 1 to 5, where 5 = Excellent and 1 = Poor.
5

How would you rate your overall experience with the permit services staff?

Please rate your satisfaction with each item on a scale of 1 to 5, where 5 = Excellent and 1 = Poor
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How would you rate your overall experience with the permit services staff? Please rate your satisfaction with each item on a scale of 1 to 5, where 5 = Excellent and 1 = Poor
6

Did you take advantage of our new Express Lane? If so, how would you rate your overall experience with it?

Please rate your satisfaction with each item on a scale of 1 to 5, where 5 = Excellent and 1 = Poor
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Did you take advantage of our new Express Lane? If so, how would you rate your overall experience with it? Please rate your satisfaction with each item on a scale of 1 to 5, where 5 = Excellent and 1 = Poor
7

If you took advantage of walk-through permitting, how would you rate your overall experience with it?

Please rate your satisfaction with each item on a scale of 1 to 5, where 5 = Excellent and 1 = Poor.
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If you took advantage of walk-through permitting, how would you rate your overall experience with it? Please rate your satisfaction with each item on a scale of 1 to 5, where 5 = Excellent and 1 = Poor.
8
Did you meet with a plans examiner? If so, what type of plans examiner did you meet with?
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Did you meet with a plans examiner? If so, what type of plans examiner did you meet with?
9

How would you rate your overall experience with the plans examiners?

Please rate your satisfaction with each item on a scale of 1 to 5, where 5 = Excellent and 1 = Poor.
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How would you rate your overall experience with the plans examiners? Please rate your satisfaction with each item on a scale of 1 to 5, where 5 = Excellent and 1 = Poor.
10

INSPECTIONS

Please rate your overall experience with each of the following inspection disciplines:

Please rate your satisfaction with each discipline on a scale of 1 to 5, where 5 = Excellent and 1 = Poor.

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INSPECTIONS Please rate your overall experience with each of the following inspection disciplines: Please rate your satisfaction with each discipline on a scale of 1 to 5, where 5 = Excellent and 1 = Poor.
5 - Excellent 4 - Good 3 - Neutral 2 - Below Average 1 - Poor 9 - Other or N/A
Structural
Electrical
Mechanical
Plumbing
Zoning
Landscaping
Engineering
Fire
11

If you spoke with any of our call center staff, how would you rate your overall experience with them?

Please rate your satisfaction with each item on a scale of 1 to 5, where 5 = Excellent and 1 = Poor.
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If you spoke with any of our call center staff, how would you rate your overall experience with them? Please rate your satisfaction with each item on a scale of 1 to 5, where 5 = Excellent and 1 = Poor.
12

If you visited our Property Records department to request copies of plans or other public records, how would you rate your overall experience with the transaction?

Please rate your satisfaction with each item on a scale of 1 to 5, where 5 = Excellent and 1 = Poor.
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If you visited our Property Records department to request copies of plans or other public records, how would you rate your overall experience with the transaction? Please rate your satisfaction with each item on a scale of 1 to 5, where 5 = Excellent and 1 = Poor.
13
Would you like to be contacted regarding the results of your survey? 
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Would you like to be contacted regarding the results of your survey? 
14

Did you grade us as "Poor" on anything? If so, please give a quick summary as to why so we can improve your experience for the next time. If not, please type N/A. 

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15

Do you remember the person's name on our staff that provided you with excellent customer service? If so, please type it in the space provided. If not, please type N/A. 

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16

Additional Comments and/or Suggestions

This concludes the survey. Thank you for your time!

Questions regarding this survey should be directed to 954-828-6520

  1. To receive a copy of your submission, please fill out your email address below and submit.

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