Utility Billing and Collections

Need Help Paying Your Utilities?

Starting March 1, 2026, only property owners can establish new utility billing accounts in the City of Fort Lauderdale. Only accounts established after March 1, 2026, are impacted by this new ordinance; current tenant accounts remain unchanged unless service is disconnected. If service is disconnected, it can only be reestablished by the property owner. Once accounts are established by property owners, tenants can receive bills “in care of” the property owner.

Manage Your Account Online

  • Manage your account online at utilitybilling.fortlauderdale.gov
  • View and pay your bills online 24/7
  • Go paperless to receive bills via email
  • Schedule your payments in advance
  • Make credit card payments or EFT/ACH (e-check) payments with Auto Pay
  • Sign up to Pay by Text
  • Receive email and text reminders

Online Payments

For online payments, we accept VISA, MasterCard, American Express, and e-check.

VisaMasterCardAmExe-Check

Apply for New Water Service

Establishing new water service requires the completion of a Utility Service Application and Agreement(PDF, 229KB). This application must be completed by all applicants, both owner and tenant, and submitted by:

  • Email to UtilityBilling@fortlauderdale.gov, or
  • Fax to (954) 828-5880, or
  • US Mail or in person at the Development Services Department, 700 N.W. 19th Avenue, Fort Lauderdale, FL 33311

Please refer to the Establish New Utility Service webpage for more information.

E-billing

You may now request to be notified when your utility bill is ready for viewing. Set up or log into our Customer Self Service website by using your account number to sign up for e-billing. Go green and request to be placed on E-billing.

Automatic Bill Payment

Set up or log into your online account now and follow the instructions to have your payment made automatically every month.

Utility Billing Customer Service

City of Fort Lauderdale
Utility Billing & Collections Office
Development Services Department
700 N.W. 19th Avenue
Fort Lauderdale, FL 33311

Phone: (954) 828-5150
Fax: (954) 828-5880
Business Hours: Monday-Friday 8:00a.m. to 4:00p.m.
Office Hours: Monday-Friday 8:00a.m. to 5:00p.m.

Account holders (new or reconnected) are required to provide a copy of settlement papers or lease, appropriate deposit, picture identification and Social Security Number or Federal ID Number, if applicable.

All bills are due within 25 days of the billing date. A one percent per month late payment penalty is assessed on all outstanding balances.

Water and Wastewater Rates

New water and wastewater rates(PDF, 307KB) took effect on October 1, 2024.

Programs Available to Neighbors

Conservation Pays

Install a high-efficiency toilet to save water, money and receive rebates!

Receive a $125 rebate now and save on future water bills when you replace your older water-guzzling toilet for a WaterSense® High Efficiency model. To learn how to save money while Greening Your Routine, visit www.ConservationPays.com or contact the City’s Neighbor Call Center at 954-828-8000.

ConservationPays

Contact Us

FixIt FTL Customer Service Center
949 N.W. 38th Street
Fort Lauderdale, FL 33309

Phone: 954-828-8000
Fax: 954-828-7791
FixIt FTL

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