E-billing Questions and Answers

An e-bill is an electronic bill that can only be viewed online. It replaces the paper bill that customers receive in the mail.

You can request e-billing by setting up or logging into our Customer Self Service website by using your account number.

• Customers receive an e-mail when their bill is ready which directs them to the City’s website where the bill can be viewed from a computer or any electronic device with Internet access.
• Customers can view and print their bills on the City’s secure web site at their own convenience 24 hours a day, 7 days a week.
• Customers have the option of receiving, viewing, and paying their bill online. This reduces the need for paper, writing and mailing checks, and postage.
• It’s paperless! E-billing enables customers to reduce their carbon footprint because they are helping to save trees and reduce waste.

Starting May 1, 2024, payments made to the City of Fort Lauderdale by credit/debit card will incur a merchant transaction fee. The fee, which is determined by the City’s third-party processor, range from $1.95 to 2.95% of your payment. Payments made via reoccurring ACH, or onetime EFT will not be charged a fee. The City does not receive any portion of the fee. This is a city-wide change that will be implemented in phases, beginning with payments to Utility Billing.

The City of Fort Lauderdale will send an e-mail to the e-mail address you provide to notify you that your bill is available. The e-mail will include a link that will direct you to the Utility Billing login page. You will be prompted to enter your e-mail address and password. Once you are logged in, you will be able to view and print your bill.

Set up or log into your online account now and follow the instructions to have your payment made automatically every month. Take the hassle out of paying your bills and have your payment debited from your bank account or credit card automatically.

You may also contact a Utility Billing customer service representative at 954-828-5150.

Starting May 1, 2024, payments made to the City of Fort Lauderdale by credit/debit card will incur a merchant transaction fee. The fee, which is determined by the City’s third-party processor, range from $1.95 to 2.95% of your payment. Payments made via reoccurring ACH, or onetime EFT will not be charged a fee. The City does not receive any portion of the fee. This is a city-wide change that will be implemented in phases, beginning with payments to Utility Billing.

No, e-billing is a free service the City of Fort Lauderdale offers to its utility customers.

Only authorized account holders that have provided the City of Fort Lauderdale with their e-mail address and have established a password can access an e-bill account. Unless you provide your login information to someone else, you are the only person who has access your utility billing account.

A secure login process and 128-bit encryption protects your online bill and ensures that you are the only person who has access to your billing information.

Once you sign up for e-billing, you will no longer receive a paper bill from the City of Fort Lauderdale. You will now receive an e-mail that contains a link to your bill from the City letting you know your bill is available online.

Yes, customers may cancel e-billing at any time. To cancel e-billing, please contact a Utility Billing customer service representative at 954-828-5150 or e-mail utilitybilling@fortlauderdale.gov.

Once you sign up for e-billing, you will be sent an e-mail notification letting you know your next bill is available online.

Both e-bill and paper bill customers have 25 days from the invoice date to submit their payment. If you want to send your payment via the postal service, please make sure to allow extra time for mailing; however, the City encourages you to use the online bill paying service to reduce waste and save money on postage.

Starting May 1, 2024, payments made to the City of Fort Lauderdale by credit/debit card will incur a merchant transaction fee. The fee, which is determined by the City’s third-party processor, range from $1.95 to 2.95% of your payment. Payments made via reoccurring ACH, or onetime EFT will not be charged a fee. The City does not receive any portion of the fee. This is a city-wide change that will be implemented in phases, beginning with payments to Utility Billing.

Yes, e-bill customers may send their payments through the mail. Customer should print out their bill and include it with their payment. However, customers are encouraged to use the City’s online bill paying service to reduce waste and save money on postage.

Starting May 1, 2024, payments made to the City of Fort Lauderdale by credit/debit card will incur a merchant transaction fee. The fee, which is determined by the City’s third-party processor, range from $1.95 to 2.95% of your payment. Payments made via reoccurring ACH, or onetime EFT will not be charged a fee. The City does not receive any portion of the fee. This is a city-wide change that will be implemented in phases, beginning with payments to Utility Billing.

Yes, login to your Utility Billing account on the City’s website at www.fortlauderdale.gov/utilitybilling and click on “pay my utility bill.” Payments made using the online bill paying service will post to your account immediately.

Starting May 1, 2024, payments made to the City of Fort Lauderdale by credit/debit card will incur a merchant transaction fee. The fee, which is determined by the City’s third-party processor, range from $1.95 to 2.95% of your payment. Payments made via reoccurring ACH, or onetime EFT will not be charged a fee. The City does not receive any portion of the fee. This is a city-wide change that will be implemented in phases, beginning with payments to Utility Billing.

Even though you are receiving an e-bill in place of a paper bill, you can still control how much you want to pay and when you want to pay it.

Starting May 1, 2024, payments made to the City of Fort Lauderdale by credit/debit card will incur a merchant transaction fee. The fee, which is determined by the City’s third-party processor, range from $1.95 to 2.95% of your payment. Payments made via reoccurring ACH, or onetime EFT will not be charged a fee. The City does not receive any portion of the fee. This is a city-wide change that will be implemented in phases, beginning with payments to Utility Billing.

Once you have signed up for e-billing, you will receivethreee-mail notifications from the City regarding your e-bill. The first notification will notify you that your e-bill is available. The second notification is a friendly reminder that your e-bill is due soon. The third and final notification is your e-bill is due. If you do not receive the e-mail notifications, please call a Utility Billing customer service representative at 954-828-5150. Penalties may apply if your payment is late.

You may have signed up for e-billing after your current month’s billing cycle closed and your bill was already printed. You should start receiving an e-bill in place of a paper bill at the close of your next billing cycle.

If you have not received your e-bill, first check your “bulk mail,” “junk mail,” or “spam folder” and see if it is in there. Since e-bill notifications are sent in bulk, some e-mail services may think it is junk mail or spam. To ensure you receive your e-bill notification from the City, please add the e-mail address, utilitybilling@fortlauderdale.gov, to your “safe list,” “safe senders list,” or “safe recipients” list.

A late fee will automatically be charged to your account if the payment is received after the due date, but please call the Utility Billing Office at 954-828-5150 to speak with a customer service representative. We will review the e-bill service for any potential problems and make any necessary adjustments to your account.

If you change your e-mail address, you must contact a Utility Billing customer service representative at 954-828-5150 as soon as possible to provide your new e-mail address. If the City does not have the correct e-mail address on file for you, you will not receive your e-bill, which could result in penalties.

E-billing became available with the City’s conversion to a new utility billing system in June 2010. The City will retain 12 months of e-bills online, beginning with the June 2010 bill. If you want to keep your paper bills for a longer period of time, then you must print out and save copies of your e-bills.