Quality Management System

Our Commitment to Quality

The City of Fort Lauderdale's Quality Management System (QMS) establishes the standards that guide how the organization delivers services. It ensures that services are high-quality, consistently provided, and aligned with the needs and expectations of stakeholders. The QMS also confirms that services are carried out by qualified and competent employees and service providers, using appropriate tools, equipment, and processes. Additionally, the QMS supports the City's commitment to ongoing improvement by providing a structured framework for evaluating and enhancing service delivery. 

Areas reviewed under the Quality Review Program:

  • Policies and Procedures
  • Documentation and Control
  • Training and Certifications
  • Calibration
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