The Customer Support Center is your single point of contact for City services from public works to permitting, parking, code, and more. The Customer Support Center is the City of Fort Lauderdale's centralized hub for resident and business services. Our team is here to assist with inquiries, service requests, and information across all City departments connecting you to the right resource quickly and efficiently, no matter what you need.
General Inquiries
Have a question but aren't sure where to start? Our team helps residents and businesses find the right department, service, or answer, without ease.
Public Works/Utility Services
Support for water, sewer, stormwater, and other utility needs, including service requests, and reporting issues in your neighborhood.
Community Enhancement
Assistance with code compliance and quality of life concerns that help keep Fort Lauderdale neighborhoods safe, clean, and well maintained.
Parking
Help with parking permits, citations, payment questions, and general parking services throughout the City.
Permit Services
Guidance on building permits, inspections, and the permitting process for residents, contractors, and businesses.
Call (954) 828-8000 Submit a Request
Performance You Can Count On
The Customer Support Center is your single point of contact for City services responsive, reliable, and ready to help.
| Annual Calls |
Call Abandonment Rate |
Average Call Handle Time |
Average Call Hold Time |
| 159,607/yr |
5.63% |
1:06avg |
0:47avg |
| Across Parking, Building, Utilities & Code |
Target Rate: 5.8% |
Minutes:seconds, year-to-date |
Minutes:seconds, year-to-date |
Figures reflect FY26 year-to-date performance. Updated quarterly.
Quick Links to Services
Select a category below to find the services and resources you need.
Post-Call Survey
How Did We Do?
We are committed to delivering responsive, respectful service to every resident and business who contacts the CSC.
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Survey responses are reviewed regularly by CSC leadership and used to drive continuous service improvements.
Your feedback helps us improve. If you receive a post-call survey, please take a minute to tell us about your experience. Every response helps us provide better service.