The Customer Support Center is your single point of contact for City services — from utility billing to permitting, parking, code, and more. The Customer Support Center is the City of Fort Lauderdale's centralized hub for resident and business services. Our team is here to assist with inquiries, service requests, and information across all City departments — connecting you to the right resource quickly and efficiently, no matter what you need.
Call (954) 828-8000 Submit a Request
Performance You Can Count On
The Customer Support Center is your single point of contact for City services — responsive, reliable, and ready to help.
| Annual Calls |
First-Call Resolution |
Average Hold Time |
Post-Call Satisfaction |
| 68,400/yr |
82% |
0:47avg |
4.6/5 |
| Across Parking, Building, Utilities & Code |
Resolved without a transfer or callback |
Minutes:seconds, year-to-date |
Based on resident survey responses |
Figures reflect FY26 year-to-date performance. Updated quarterly.
Browse Services by Category
Select a category below to see the services handled by our team and find the right resources.
Post-Call Survey
How Did We Do?
We are committed to delivering responsive, respectful service to every resident and business who contacts the CSC.
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Survey responses are reviewed regularly by CSC leadership and used to drive continuous service improvements.
Your feedback helps us improve. If you receive a post-call survey, please take a minute to tell us about your experience. Every response helps us provide better service.